TCR Error 30940: cannabis or CBD content.

What it means

This is an ineligible-content signal, not a normal edit-and-resubmit copy problem. The campaign usually needs to be materially rescoped or kept off A2P 10DLC.

• Current A2P Desk status: ineligible or needs material rescoping.
• A2P Desk provides preflight workflow and evidence support only. This content is not legal advice and does not guarantee carrier, TCR, Twilio, HighLevel, or provider approval.

Common causes

• Website, offer, sample messages, or vertical mentions cannabis, CBD, marijuana, THC, or dispensary services.
• A service campaign is mixed with prohibited product promotions.
• The agency tries to submit a client vertical that carrier policy does not allow on this channel.

What to fix before resubmitting

• Do not resubmit the same cannabis/CBD campaign through A2P 10DLC.
• Separate any legitimate non-prohibited service messages from prohibited product content.
• Use a different allowed channel or materially change the business/use case before review.

How A2P Desk helps

• Stop the submission when restricted-content language appears.
• Label the finding as ineligible so the agency does not waste resubmission cycles.
• Record the decision in the client evidence and lifecycle notes.

Source-backed references

• highlevel: HighLevel A2P campaign rejection reasons and required fixes (2026-05-27)